Refund/Exchange Policy

However, you can return and exchange the products if you receive the wrong items. 

We highly recommend you refer to our size chart to determine your best-fit size before making your purchases.

You may return your order or items if all the following reasons are met:

1) You received a damaged item from the courier.

2) The goods must be in an as-new condition and returned in the ORIGINAL, undamaged packaging.

3) The product must not have been used.

4) Sewn-in garment tag must not be cut.

5) Price tag must not be removed.

Please reach us at femsgroup19@gmail.com for us to confirm if your order is returnable and to start the return process.

Please keep the Tracking Number for the parcel provided by Gdex or other courier tracking number to monitor your shipment to us.

We will conduct an evaluation within two (2) business days of receiving your returned items, you will receive a Whatsapp or email notification once the returned item is received at the warehouse.

If your return is valid, we will process your replacement, based on what you have indicated in the return form.

If your return is not valid, we will notify you and send the item back to you. We will not reimburse your courier charges.

Not valid return for wrong size and promotion item purchased.

Damaged or Faulty Products

We do our utmost to ensure all items sold are of the highest quality. However, should you have concerns about a faulty or damaged item, please email us at femsgroup19@gmail.com 

Problems with Order

If the product received does not correlate with the product you ordered, please email us at femsgroup19@gmail.com within 3 days of receiving the product, so we can urgently review the matter for you and arrange for re-shipment for the correct product.